Refund policy
Last updated: 24th July 2026
At RYN Sportswear, we want you to shop with confidence. If you're not completely satisfied with your purchase, you may return your order in accordance with the policy below.
1. Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable European consumer protection legislation.
After notifying us of your decision to return your order, you have an additional 14 days to send the products back.
2. Return Conditions
To be eligible for a refund, returned items must:
- Be unworn, unused, and unwashed
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging where reasonably possible
You may try on items as you would in a physical store. However, items showing signs of use beyond what is necessary to assess their fit or appearance may not qualify for a full refund.
Returns may be refused or partially refunded if products show signs of:
- Wear
- Washing
- Damage
- Makeup, deodorant or other stains
- Odours
- Missing tags
- Missing original packaging where applicable
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they are faulty or incorrect upon delivery:
- Underwear
- Swimwear
- Water bottles
- Gift cards (if applicable)
This does not affect your statutory rights where products are defective or incorrectly supplied.
4. How to Request a Return
To start a return, please contact us at:
Please include:
- Your order number
- Your full name
- The item(s) you wish to return
- Reason for the return (optional but appreciated)
Once your request has been received, we will provide you with further return instructions.
5. Return Shipping Costs
Unless the return is the result of an error made by RYN Sportswear, customers are responsible for the cost of returning their order.
Return shipping costs are not covered or reimbursed by RYN Sportswear.
RYN Sportswear will only cover return shipping costs if:
- You received the wrong product.
- Your order arrived damaged.
- Your product has a manufacturing defect.
We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost during transit.
6. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 14 days after receiving your returned items or after you provide proof that the items have been returned, whichever occurs first.
Original shipping costs will only be refunded where required by applicable consumer legislation or if the return results from an error made by RYN Sportswear.
7. Exchanges
To ensure the fastest service, we currently do not offer direct exchanges.
If you would like a different size or colour, we recommend placing a new order after your return has been approved.
8. Damaged, Faulty or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please email:
Include:
- Your order number
- Photos of the packaging
- Photos of the product
- A brief description of the issue
We will assess the situation and work with you to provide an appropriate solution as quickly as possible.
9. Sale Items
Sale or discounted items are eligible for return under the same statutory consumer rights unless clearly stated otherwise where permitted by law.
10. Return Address
RYN Sportswear
Bergmolen 16
4133 GE Vianen
The Netherlands
Please do not send returns without contacting us first, as this may delay the processing of your refund.
11. Contact
If you have any questions regarding returns or refunds, please contact us:
RYN Sportswear
Email: info@rynsportswear.com
Website: https://rynsportswear.com